CUSTOMER CARE

We are dedicated to ensuring your satisfaction. Our team is ready to assist with any questions, sizing concerns, order tracking, or returns. Your shopping experience matters, and we are here to provide you with exceptional support and service. Thank you for choosing us for your women's clothing needs. Your confidence and comfort are our top priorities.

Have any questions or concerns?

We’re always ready to help!

Call us at

9356259554

or send us an email to:

frostyfashionshub@gmail.com

FAQ

Do you provide International delivery?

At the moment, we are only offering delivery within India. We appreciate your interest and are continually exploring options for international delivery in the future..

How do I return an item?

Returning an item is easy. Here's what you need to do:

1. Contact Us: Get in touch with our customer support team. You can reach out through email or phone, as provided on our website.

2. Provide Details: Let us know your order number and the reason for the return. This information helps us process your return more efficiently.

3. Prepare the Item: Ensure the item is in its original condition with tags and packaging intact.

4. Arrange Pickup/Drop-off: We'll guide you on how to send the item back. Depending on your location, we may organize a pickup or request you to drop it off at a convenient location.

5. Refund/Exchange: Once we receive the returned item and inspect it, we'll process your refund or exchange as per your request.

We're here to assist you through the process, so don't hesitate to reach out if you have any questions or need further guidance. Your satisfaction is our priority.

What is your returns policy?

Our return policy allows for returns within 15 days of your purchase. If you are not completely satisfied with your item, it can be returned for a refund or exchange, provided the item is in its original condition with tags and packaging intact. Please feel free to reach out to our customer support team for further assistance with the return process. Your satisfaction is our priority.

How do I track my order?

To track your order, please follow these steps:

Log in to your account on our website.
Go to the "Order History" or "My Orders" section.
Find the specific order you want to track and click on it.
You will see the current status of your order along with a tracking number if available.
Use the tracking number to monitor the shipment's progress on the courier's website.

What are your delivery options?

We offer several delivery options to suit your needs:

Standard Shipping: This is our most economical option with a standard delivery time.
Express Shipping: For quicker delivery, you can choose our express shipping option, which will get your order to you faster.
In-Store Pickup: If you prefer, you can also opt for in-store pickup if it's available in your area. This allows you to collect your order from our physical store.